Thank you for reaching out to us. We understand that you’ve had some trouble logging into your account, and we are here to help you get back online.

Our technical team has identified that certain Private DNS settings can occasionally interfere with the secure connection required for login. To resolve this, please follow these quick steps to adjust your settings:

For Android Devices:

Open Settings.

1) Go to Network & Internet (or Connections).

2) Tap on Private DNS.

3) Select Off and Save.

Fully close the app, reopen it, and try logging in again.

If you are using an iOS device and experiencing similar issues, please ensure any active VPNs or custom DNS profiles are temporarily disabled.

Should you continue to face any difficulties, please reply to this email, and we will investigate further.

Refer below video for more details